Support Center

The videos in my course are not loading!

Last Updated: Jun 26, 2012 05:24PM CDT
So, you have a good internet connection, but the course videos still won't load?

It could be due to a random site hiccup - this resolves itself quickly, and if you can try loading the videos again after waiting a few moments, you should be good to go!

If that doesn't happen, please make sure you don't have any browser plugins or security features that might be blocking the videos, you can also try to access the videos using a different browser.  

The browser with the most reported issues, by the way, happens to be Google Chrome - if you use Chrome and have video issues, please try to access the content using another browser.

If after taking these steps, you still aren't able to view the videos, please send us an email to so we can troubleshoot this for you!

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