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Where is my order confirmation email?

Last Updated: Jun 26, 2012 05:27PM CDT
If you don't see an order confirmation email, please make sure to check that it didn't land in your spam/junk folder (sad, but it can happen!)

If it's not there, then there are a couple of possibilities:

1) You have more than one email address and you're checking the mailbox for an address that the purchase wasn't made on
  • In this case, please check any other addresses that you might have.  If you still can't find the order confirmation email, please let us know at so we can look for it on our end.  Also, if you made purchases using more than one email address, we can merge your accounts, so just ask!

2) There was a typo in the email address when you entered it at the time of purchase
  • In this case, email us at so we can try to track down the purchase.  Please share as much information as you can to help us find the transaction, such as PayPal transaction ID (if applicable) and date of purchase

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