What is AppSumo’s refund policy for my listing?
We offer all customers a 60-day money-back guarantee when they buy a deal that is refundable (software, WP Plugins, Chrome Extensions) to ensure we give you the happiest customers. We want to make things as easy as possible for you to not spend additional time on customer support, so we process all refunds ourselves. Refunds we issue are deducted from sales totals.
⚠️ Our 60-Day Refund Policy applies to all products except for Digital Downloads and non-refundable tools.
Where can I find the refunded codes?
You will find refunded codes in your partner dashboard, along with your sales. At the bottom of the sales table you will have the option to download a CSV file of your refunded and redeemed codes. Retrieve this list and revoke the refunded codes as frequently as you can (once a week depending on your performance).
Keep in mind, we do sometimes make exceptions for customers who have extenuating circumstances and refund them outside of the refund window, even if your product is set as non-refundable. These refunds come out of our pockets, not yours, but it does mean that you should check back even after 60 days have passed to avoid maintaining unpaid accounts. It is your responsibility as a partner to limit access to users who have refunded your product. If a customer refunds a product, they cannot repurchase that same product for a total of 24 hours.
Please contact our Customer Support team if you have any questions about our refund policy: support@appsumo.com.
Learn more about our Partner Payment Policy here.
But can we possibly update the Partner refund policy article in Help Scout where it mentions that our refund policy applies to all products that aren't digital downloads? While this isn't an article for Sumo-lings, they have started trying to get around the non-refundable policy because of it