What is AppSumo’s refund policy for Marketplace?
We offer all customers a 60-day money back guarantee to make sure we give you the happiest customers. We want to make things as easy as possible for you to not spend additional time on customer support, so we process all refunds ourselves. Refunds we issue are deducted from sales totals.
⚠️Our 60-Day Refund Policy applies to all products except for Digital Downloads.
Where can I find the refunded codes?
- When you are logged in to AppSumo, you can find a list of all the codes that are refunded here: https://appsumo.com/partners/dashboard/ (This is also where you can track the sales). Retrieve this list and revoke the refunded codes as frequently as you can. Keep in mind, we do sometimes make exceptions for customers who have extenuating circumstances and refund them outside of the refund window. These refunds come out of our pockets, not yours, but it does mean that you should check back even after 60 days have passed to avoid maintaining unpaid accounts.