Live Chat Support

You can access live chat in our Help Center as well as in your AppSumo account on the "Account" and "Products" pages.

Click the speech bubble in the bottom right corner - you’ll find relevant knowledge articles and see the option to chat with a Support Sumo if one is available (just click "Ask" at the top of the window)!  If they’ve got their hands full helping other Sumo-lings, you’ll have the opportunity to send our Support team an email through the contact form provided.

Our standard operating hours for live chat are Monday - Friday from 9:00 AM - 5:00 PM CST. Our Support Sumos are available through chat to provide quick help for all things AppSumo!  Keep in mind that some tacos need extra seasoning, so the conversation may be brought to email if your question requires further investigation.

Support Sumos are serving up the fastest answers in live chat for:

  • Refunds
  • Code redemption and stacking
  • Questions and concerns about deals in-store

These topics typically require additional time for Support Sumos to look into:

  • AppSumo Plus subscriptions
  • Account security
  • Payment issues