We sincerely apologize if you purchased a product from us that is now giving you a hard time! Unfortunately, there won't be much we can do on our end if your issue is hosted/handled on a partner's website.
But fear not! We choose partners who provide first-class support, so they'll assist you with any issue you may be experiencing with their product.
You can always find the contact information for our partners on the "My Products" page of your AppSumo account. Here's a walkthrough of how to do so:
- Head to AppSumo
- Select "Account" from the navigation bar at the top of the page
- Click on the "My Products" tile (or bookmark this direct link: https://appsumo.com/account/products/) and find the product you need help with
- From the "Actions" dropdown to the right of the product, select "Redemption instructions"
- Scroll towards the bottom of the page to find our partner's support contact under the "Need Help?" section
As always, don't hesitate to reach out to our Support team at firstname.lastname@example.org if you experience any trouble contacting our partners.