Sorry your code is giving you a hard time.
Sometimes the error exists because a space is entered to the right or left of the code when copying it and pasting it into the redemption field. Be sure to double-check that first!
If you're still experiencing problems redeeming your code(s), please email our support team at firstname.lastname@example.org with the product name and code. Make sure to include a screenshot of the “code invalid” prompt. We’ll work diligently to get to the bottom of the issue!