Contacting Partners

AppSumo is home to a global community of creative entrepreneurs. Whether you’re a Sumo-ling discovering tools to grow your work or an AppSumo Partner bringing your product to the marketplace, we’re all here to  build together!


We work with Partners who are committed to providing long-term value and solid support for our  Sumo-lings. To help create a great experience for everyone, we've even added a support-responsibility clause to our Partner agreements, ensuring support is provided for the lifetime of the product.


You can expect clear communication, dedicated support, and partners who genuinely care about helping you succeed. With that in mind, here are a few helpful things to know as you reach out for support.

What to expect when reaching out to a Partner

To keep communication smooth for everyone involved, here are a few helpful things to keep in mind:

  • Response times may vary. Many Partners are small teams balancing development, support, and growth, so replies can take a few business days - and that's normal!
  • Reach out through a single channel. Contacting a Partner across multiple platforms (email, live chat, social media, etc.) can slow down resolution times and add unnecessary stress for their teams. Sticking to one thread helps them help you faster.

Our Partners are excited to connect with you and support your AppSumo experience — and these small considerations go a long way in helping them do that.

To locate the contact information for each individual Partner, please follow these steps:

  1. Head to the “Products” page of your AppSumo account
  2. Use the “Actions” dropdown menu to the right of your purchase to select “Redemption information”
  3. There, you’ll see a “Need Help?” section which will showcase the support email

Should I reach out to AppSumo or the Partner?

For issues with the redemption process, tool login issues, product specific account issues, or general how-to questions, contact the Partners directly.

For AppSumo-specific questions, email us at support@appsumo.com and we will be happy to take it away!

Not sure who to contact? Reach out to the AppSumo Support team and we can get you where you need to go.


P.S. Want expedited AppSumo support? Become an AppSumo Plus membership today to take your business to the next level and chat with our team quicker.